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  • What's the returns policy?
    For products bought in store we can only accept exchanges or credit notes 14 days after purchasing. You will need proof of purcharse for any returns.
  • Where's my order?
    We endeavour to ship your products in as fast a time frame as possible. In order for us to give you the most up to date shipping information please contact us at the shop on 01829 733851 or via email at
  • What delivery options do I have?
    All products will be shipped via 1st class recorded mail. Where possible we will provide a tracking number.
  • Where do you ship to?
    Currently we only ship to the United Kingdom.
  • What payment do you accept?
    We accept all major UK Credit and Debit Cards online and in store
  • I have a credit note, can I use this online?"
    We can only accept credit notes in store. All credit notes must be in date and an acceptable condition.
  • Can I buy a gift card?
    We currently do not have gift cards to purchase or use for Papillon.
  • How can I cancel/change my order?
    Please contact us directly at Papillon on 01829 733851 or via email at Please ensure have your order number ready to quote for us to help you.
  • Faulty, Missing or Incorrect Items"
    We personally check each order before we send out any products. In the rare occasion that a product arrives faulty or an item is missing or incorrect please contact us at the shop directly on 01829 733851 or via email at
  • An item I want is out of stock, when will it be back?"
    For popular items we may be able to place additional buys in order to get you what you want. In order to check what we can do for you please call us at the shop on 01829 733851 or drop us an email with your inquiry on

For any additional queries please contact us at the shop on 01829 733851

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