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For products bought in store we can only accept exchanges or credit notes 14 days after purchasing. You will need proof of purcharse for any returns.

We endeavour to ship your products in as fast a time frame as possible. In order for us to give you the most up to date shipping information please contact us at the shop on 01829 733851 or via email at papillon.tarporley@gmail.com

All products will be shipped via 1st class recorded mail. Where possible we will provide a tracking number.

Currently we only ship to the United Kingdom.

We accept all major UK Credit and Debit Cards online and in store

We can only accept credit notes in store. All credit notes must be in date and an acceptable condition.

We currently do not have gift cards to purchase or use for Papillon.

Please contact us directly at Papillon on 01829 733851 (tel:01829 733851)or via email at papillon.tarporley@gmail.com(mailto:papillon.tarporley@gmail.com?subject=My Order #) Please ensure have your order number ready to quote for us to help you.

We personally check each order before we send out any products. In the rare occasion that a product arrives faulty or an item is missing or incorrect please contact us at the shop directly on 01829 733851 (tel:01829 733851)or via email at papillon.tarporley@gmail.com(mailto:papillon.tarporley@gmail.com?subject=Order #)

For popular items we may be able to place additional buys in order to get you what you want. In order to check what we can do for you please call us at the shop on 01829 733851 (tel:01829 733851)or drop us an email with your inquiry on papillon.tarporley@gmail.com(mailto:papillon.tarporley@gmail.com)